Terms and Conditions

Terms and Conditions

1. Introduction

These Terms & Conditions govern the use of our website and the purchase of products.
Business Name: The Planning Boards
ABN: 33 622 003 126
Location: Adelaide, South Australia

2. Products & Pricing

All products are described as accurately as possible, but slight variations may occur as they are handmade and one off pieces.
Prices are listed in AUD and include GST unless otherwise stated.
We reserve the right to change prices without notice.

3. Orders & Payment

4. Delivery & Shipping

5. Returns & Refunds

Under Australian Consumer Law, customers are entitled to a refund or replacement for faulty goods.
We do offer a 30 Day Money Back guarantee - see below for details.
In the event of any return, shipping costs are the responsibility of the customer.

6. Warranties & Liability

Products come with guarantees that cannot be excluded under Australian Consumer Law.
To the extent permitted by law, our liability is limited to the replacement or refund of the product.
We are not liable for indirect or consequential losses.

7. Intellectual Property

All images, designs, and branding on this site are owned by The Planning Boards.
Customers may not reproduce or distribute content without permission.

8. Privacy

We collect and store customer information in accordance with the Privacy Act 1988 (Cth).
Information is used only for order processing and marketing (if consented).

9. Governing Law

These Terms & Conditions are governed by the laws of South Australia, Australia.
Any disputes will be handled in South Australian courts.

Return and Refund Policy

RETURN & REFUND POLICY — 30‑Day Money‑Back Guarantee

We want you to love your Planning Board. If it’s not the right fit, you can return it within 30 days of delivery for a full refund.

To qualify for a refund, your board must be:

Once we receive and inspect the returned board, your refund will be processed to your original payment method.

If you need help with your return, just reach out — we’re here to make the process easy.

How to Request a Return — Simple 3‑Step Process

Send an email to [your email address] with the subject line: “Return Request – [Your Order Number]”

Include:

We’ll email you as soon as your return arrives
Inspection takes 1–2 business days
Refunds are processed within 3–5 business days back to your original payment method